HMD Cosplay (“Company,” “we,” “our,” or “us”) operates the website hmdcosplay.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Who Controls Your Data?
HMD Cosplay is the data controller responsible for managing and processing your personal information.
- Business Name: HMD Cosplay
- Website: hmdcosplay.com
- Email: info@hmdcosplay.com
- Address: Istanbul, Turkey
2. What Personal Data We Collect
We collect different types of personal data to provide and improve our services.
2.1 Information You Provide Voluntarily
- Name, email, phone number, and billing/shipping address (for orders)
- Secure payment data (handled by third-party processors)
- Account login credentials (if you create one)
- Messages or communication data (when you contact us)
2.2 Information Collected Automatically
- IP address, browser type, and operating system
- Website usage data through cookies and analytics
- Interaction and shopping behavior on our site
2.3 Data from Third Parties
- Payment providers for fraud prevention and transactions
- Social media platforms (if you interact with us there)
3. Why We Process Your Personal Data
We process your personal data for the following purposes:
- To fulfill orders and provide customer service
- To manage your account and personalize your shopping experience
- To send newsletters or promotions (with your consent)
- To analyze and improve our Website and services
- To comply with legal obligations and prevent fraud
4. Our Legal Basis for Processing Data
We rely on several lawful bases to process your information:
- Contractual Necessity: To deliver your purchases and services
- Legitimate Interest: To communicate with you and improve operations
- Consent: For marketing and cookies (where legally required)
- Legal Obligation: To meet tax, legal, or regulatory requirements
5. Sharing and Disclosure of Personal Data
We may share your data with trusted third parties:
- Service Providers: For payments, shipping, and analytics
- Legal Authorities: When required for legal or fraud-related matters
- Marketing Partners: Only with your consent
We do not sell or rent your personal data to third parties.
6. International Data Transfers
Since we are based in Istanbul, Turkey, your data may be transferred outside the EEA. In such cases, we apply appropriate safeguards such as Standard Contractual Clauses to ensure compliance with GDPR standards.
7. How Long We Retain Your Data
We only keep your data as long as needed:
- Order/account data: 6 years (for legal compliance)
- Marketing data: Until you withdraw consent
- Cookie/analytics data: Based on browser and cookie settings
8. Your Rights Under GDPR
You have the following data protection rights:
- Access: View the personal data we hold
- Correction: Update inaccurate or incomplete data
- Erasure: Request deletion where applicable
- Restriction: Limit how we process your data
- Portability: Transfer your data in a structured format
- Objection: Opt out of marketing or certain processing
- Withdraw Consent: At any time for optional data use
📧 To exercise your rights, contact us at info@hmdcosplay.com
9. Use of Cookies and Tracking Tools
We use cookies and tracking technologies to enhance functionality, measure performance, and personalize your experience. You can adjust your cookie preferences through your browser settings.
10. How We Protect Your Data
We take data security seriously. Our Website uses encryption, secure payment gateways, and strict access controls. However, no method is 100% secure, and we encourage users to stay cautious online.
11. Third-Party Links
Our Website may include links to third-party websites. Please note that we are not responsible for their privacy practices. Always review their policies before sharing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page along with the latest revision date.
13. Contact Us
For questions or concerns about this Privacy Policy or your data rights:
- 📧 Email: info@hmdcosplay.com
- 📍 Address: Eminali Paşa Cad. Turşucudere Sok. No:7/A Kadıköy-Bostancı / Istanbul, Turkey