Refund and Returns Policy at HMD Cosplay guarantees your satisfaction by clearly outlining how to return items and get refunds. We strive to make the process simple, transparent, and customer-friendly.
Eligibility Criteria for Returns and Refunds
You can return eligible products and request a refund or exchange if you meet these conditions:
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Submit your return request within 14 days after receiving your order.
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Keep the item unused, unworn, and in its original packaging with all tags attached.
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Avoid returning custom-made or personalized items, as these are non-refundable unless defective.
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Ensure the item is not marked as final sale or non-returnable on our website.
How to Initiate a Return Under This Refund and Returns Policy
To start your return, please:
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Contact Us by sending an email to info@hmdcosplay.com with your order number, product details, and reason for the return.
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Our team will review your request and reply within 2 business days with detailed instructions.
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After approval, securely package and ship the item to:
HMD Cosplay
Eminalipaşa Cad. Turşucudere Sok. No:7/A
Kadıköy, Istanbul, Turkey -
Use a trackable shipping method and share the tracking number with us.
You will cover return shipping costs unless the item is defective or incorrectly sent by us.
Refund Process and Timeframe Explained
When we receive and inspect your returned item:
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We will issue your approved refund to the original payment method within 7-10 business days.
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If we deny your return, we will notify you and offer to ship the item back at your expense.
You can also monitor your order status anytime by logging into your My Account page.
For further information about your consumer rights, please visit the European Consumer Centre.
Exchanges Under Our Refund and Returns Policy
We only offer exchanges for incorrect items. For other changes, you should place a new order and return the unwanted product according to this policy.
Handling Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will promptly arrange a replacement or refund, including the cost of return shipping.
Non-Returnable Items in This Refund and Returns Policy
The following items are not eligible for return or refund:
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Custom-made or personalized costumes
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Items worn, washed, or damaged by the customer
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Final sale and clearance items
Who Pays for Return Shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Please note that original shipping fees are non-refundable unless stated otherwise.
Contact Information for Refund and Returns Policy Questions
If you have any questions about our Refund and Returns Policy, please contact us:
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Email: info@hmdcosplay.com
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Address: Eminalipaşa Cad. Turşucudere Sok. No:7/A, Kadıköy, Istanbul, Turkey