Privacy Policy

HMD Cosplay (“Company,” “we,” “our,” or “us”) operates the website hmdcosplay.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable laws.

1. Data Controller

HMD Cosplay is the data controller responsible for processing your personal data.

2. Data We Collect

We collect and process different types of personal data, including:

2.1 Information You Provide to Us

  • Name, email address, phone number, and shipping/billing address (for order processing)
  • Payment details (processed securely by third-party payment processors)
  • Account login credentials (if you create an account)
  • Communication data (when you contact us)

2.2 Information Collected Automatically

  • IP address, browser type, operating system
  • Website usage data (cookies, analytics, and tracking technologies)
  • Shopping behavior, preferences, and engagement with our services

2.3 Information from Third Parties

  • Payment providers for fraud prevention and transaction processing
  • Social media platforms if you interact with us via social media

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • To fulfill orders and provide customer service
  • To manage your account and personalize your experience
  • To send marketing communications (with consent)
  • To analyze and improve our Website and services
  • To comply with legal obligations and prevent fraud

4. Legal Basis for Processing

We rely on the following legal grounds to process your data:

  • Contractual Necessity: To process your purchases and provide services
  • Legitimate Interest: To improve our services and communicate with customers
  • Consent: For marketing emails, cookies, and data collection where required
  • Legal Obligation: To comply with tax, legal, and regulatory requirements

5. Data Sharing and Disclosure

We may share your data with:

  • Service Providers: Payment processors, shipping providers, and analytics services
  • Legal Authorities: If required by law or for fraud prevention
  • Marketing Partners: If you consent to marketing communications

We do not sell or rent your personal data to third parties.

6. International Data Transfers

As we operate from Istanbul, Turkey, your data may be transferred outside the European Economic Area (EEA). We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for secure data transfer.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated:

  • Order and account data: 6 years (for tax and legal compliance)
  • Marketing data: Until you withdraw consent
  • Cookies and analytics data: Based on cookie settings and browser preferences

8. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete data
  • Erasure: Request deletion of your data (where applicable)
  • Restriction: Limit processing of your data
  • Data Portability: Receive your data in a structured format
  • Objection: Opt out of direct marketing or processing based on legitimate interest
  • Withdraw Consent: At any time, where processing is based on consent

To exercise these rights, contact us at admin@hmdcosplay.com.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences via your browser settings.

10. Security Measures

We implement security measures to protect your data, including encryption, secure payment gateways, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy policies. Please review their policies before providing personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Information

For questions or concerns about this Privacy Policy, please contact:

  • Email: admin@hmdcosplay.com
  • Address: Eminali Paşa Cad. Turşucudere Sok. No:7/A Kadıköy-Bostancı / Istanbul, Turkey